Returns Policy

At LuxHomeHaven, we strive to ensure your satisfaction with every purchase. However, we understand that sometimes things don’t go as planned. Whether you’ve changed your mind, received the wrong item, or have a product issue, we’re here to help.

14-Day No Quibble Return Policy

We offer all customers a 14-day return window from the date of delivery to return any item that is unsuitable or no longer required.

Eligibility for Return

Items must be unused, in original packaging, and in a resaleable condition.

Returns must be initiated within 14 days of receiving your order.

All returns must be accompanied by a copy of your invoice or delivery note.

How to Initiate a Return

To request a return, please email sales@luxhomehaven.co.uk with:

Your order number

Reason for the return

Images (if applicable, e.g., in case of damage or defect)

We will confirm return instructions, including where to send the item.

Return Shipping

Customers are responsible for arranging and covering the return shipping unless the item is faulty or damaged upon arrival.

Pallet-based items (such as stoves) must be returned on a pallet—not via parcel courier—to avoid damage.

Return shipments must be made to the specific supplier’s return depot, which we will confirm by email upon your request.

Refunds

Once the item has been inspected and approved for return, a refund will be processed to your original payment method.

Please note:

A restocking fee of up to 35% may apply depending on the supplier.

Refunds are processed within 7–14 business days of receiving the return.

Damaged or Defective Items

If your item arrives damaged or is found to be faulty:

Contact us immediately at sales@luxhomehaven.co.uk

Include images and a description of the issue

We will investigate and arrange a replacement or resolution promptly

Cancellations

Orders can be cancelled before dispatch. Once shipped, they must be returned through the standard return process.

Exclusions

Customised or made-to-order items (such as coloured stoves) are non-returnable unless faulty.

Items returned outside of the 14-day window may not be accepted or refunded.

Contact Us

Got a question or need support with your return?

📞 Phone: +44 7933 896 652
📧 Email: sales@luxhomehaven.co.uk