Terms of service

AGREEMENT TO OUR LEGAL TERMS

Last updated: April 29, 2025

We are Luqmanhaiderltd, doing business as Lux Home Haven ("Company," "we," "us," or "our"), a company registered in the United Kingdom at 182 High Street North, East Ham, E6 2JA, London, UK.
We operate the website https://luxhomehaven.co.uk/ (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Services").

You can contact us by phone at +44 7933 896 652, by email at sales@luxhomehaven.co.uk, or by mail to 182 High Street North, East Ham, E6 2JA, London, UK.

These Legal Terms constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you"), and Luqmanhaiderltd, concerning your access to and use of the Services.

By accessing the Services, you agree that you have read, understood, and agreed to be bound by all of these Legal Terms.
If you do not agree with all of these Legal Terms, you are prohibited from using the Services and must discontinue use immediately.

We reserve the right to modify or update these Legal Terms at any time. Updates will be indicated by an updated "Last updated" date, and you waive any right to receive individual notice of changes. Your continued use of the Services after any modifications confirms your acceptance of the updated terms.

We recommend you print or save a copy of these Legal Terms for your records.

1. OUR SERVICES

We offer an online store specializing in premium outdoor living products, including hot tubs, saunas, pizza ovens, BBQ grills, fire pits, and accessories.
Our products are sourced from reputable suppliers and designed to enhance your outdoor lifestyle.

The Services are intended for users who are at least 18 years old.
Minors are not permitted to use or register for the Services.

2. INTELLECTUAL PROPERTY RIGHTS

We own or license all intellectual property rights related to the Services, including trademarks, service marks, logos, content, and software.
You may not copy, reproduce, distribute, modify, or exploit any content without our prior written permission.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

  • You have the legal capacity and agree to comply with these Legal Terms.

  • You are not under the age of 18.

  • You will not access the Services through automated means without authorization.

  • You will not use the Services for any illegal or unauthorized purpose.

4. USER REGISTRATION

To access certain features of the Services, you may be required to register.
You agree to provide true, current, complete, and accurate information and to keep your registration information up to date.

5. PRODUCTS

All products displayed on our Site are subject to availability.
We reserve the right to discontinue any product at any time for any reason.

We make every effort to accurately display the colors, features, specifications, and details of the products available.
However, we do not guarantee that the descriptions are always accurate, complete, reliable, or error-free.

6. PURCHASES AND PAYMENT

We accept the following forms of payment:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Klarna (Buy Now Pay Later, if available)

You agree to provide current, complete, and accurate purchase and account information.
All prices are listed in GBP (£) and include VAT unless stated otherwise.

7. RETURN POLICY

We accept returns within 30 days of delivery, subject to our Return Policy.
Products must be unused, in original packaging, and accompanied by proof of purchase.
Custom or made-to-order products may be non-returnable.
Please review our full Return Policy here (link jab ready hoga).

8. PROHIBITED ACTIVITIES

You may not:

  • Engage in unauthorized framing or linking to the Services.

  • Use the Services to transmit viruses, malware, or harmful content.

  • Attempt to gain unauthorized access to our servers or networks.

9. USER GENERATED CONTRIBUTIONS

We may invite you to post reviews, comments, or other content.
By submitting content, you grant us the right to use, reproduce, and display it across our Services.

10. CONTRIBUTION LICENSE

You retain ownership of your content, but you grant us a non-exclusive, royalty-free, worldwide license to use your submissions.

11. GUIDELINES FOR REVIEWS

When posting a review, you must comply with the following:

  • Reviews must not contain offensive, abusive, or illegal content.

  • Reviews should be based on firsthand experience with the product or service.

12. THIRD-PARTY WEBSITES AND CONTENT

Our Services may link to third-party websites.
We are not responsible for the content or practices of third parties.

13. SERVICES MANAGEMENT

We reserve the right to:

  • Monitor the Services for violations.

  • Take legal action against anyone who violates the law or these Terms.

14. PRIVACY POLICY

We care about data privacy and security.
Please review our Privacy Policy here.

15. COPYRIGHT INFRINGEMENTS

If you believe that any content violates your copyright, please notify us promptly.

16. TERM AND TERMINATION

These Legal Terms remain in effect while you use the Services.
We may suspend or terminate your access at any time without notice.

17. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time for any reason without notice.

18. GOVERNING LAW

These Legal Terms shall be governed by and interpreted following the laws of England and Wales.

19. DISPUTE RESOLUTION

Any disputes shall be resolved through amicable negotiations or, if necessary, through courts located in England.

20. CORRECTIONS

There may be information on the Services containing typographical errors or inaccuracies.
We reserve the right to correct them at any time.

21. DISCLAIMER

The Services are provided "as-is" without any warranties, express or implied.

22. LIMITATIONS OF LIABILITY

We are not liable for any indirect, consequential, or special damages arising from your use of the Services.

23. INDEMNIFICATION

You agree to indemnify and hold us harmless from any loss or damage caused by your breach of these Legal Terms.

24. USER DATA

We will maintain certain data you transmit to the Services for the purpose of managing the Services.

25. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Your use of the Services constitutes agreement to receive electronic communications from us.

26. SMS TEXT MESSAGING

By providing your phone number, you consent to receive SMS messages for transactional and promotional purposes.
Message and data rates may apply.

27. MISCELLANEOUS

If any provision of these Legal Terms is unlawful, void, or unenforceable, that provision shall be deemed severable.

28. CONTACT US

For questions, concerns, or complaints regarding the Services, please contact us at:

Company Name: Luqmanhaiderltd
Trading Name: Lux Home Haven
Address: 182 High Street North, East Ham, E6 2JA, London, UK

📞 Phone: +44 7933 896 652

📧 Email: sales@luxhomehaven.co.uk